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Welcoming you back, safe and sound


    Late night antics, early morning espressos… we’re missing it all. Mostly though, we’re missing you.

    While we can’t wait to welcome you back, times have changed and so have we. Now, more than ever, we’re committed to re-opening our doors the right way. Below you’ll find the specifics on how we’re planning to keep you, and our space, safe - leaving you to focus on the fun and relaxation.

    So, what can you expect?


    Life’s a bit up in the air at the moment, but we’re determined to make it more flexible than ever.

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    Free Cancellations: Under the weather? Travel plans botched? Rest easy, we know it’s best to err on the side of safety these days. For the foreseeable, you’ll be set to make cancellations free of charge until 2pm the day before your stay.

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    Flexy Time: No more counting down the hours 'till you can shower, or dragging your sleepy self out of bed come morning. Check in, check out, whenever you like - for free if you book directly on glenmoristontownhouse.com. (*terms apply)


      Cleanliness has always been a top priority and we’re committed to keeping it squeaky.

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      You’ll see us more often in high traffic areas, cleaning and sanitising down those pesky high touch items that need a bit of love. Think the front desk, WC’s, door handles, counters, tabletops - all will be getting our undivided attention.

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      Hand sanitiser will be visible and readily available throughout the hotel, so keep those hands clean!


        Setting you up swiftly and safely.

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        We promise to keep it brief and have keys and information readily available upon arrival.

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        There will be extra care taken at our front desk. Any keys, pens, credit card terminals that you come into contact with will be disinfected after each use.

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        We’ll be giving you a bit of space, asking you to take care of your own luggage and find your way to your room. We promise the trek is as easy as can be.

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        Hoping for a handshake? You’ll have to excuse us when we politely decline. We have only your best interests in mind.


          Back to basics.

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          In-room, we’re pairing it back to the essentials, keeping everything you need and scrapping everything you don’t.

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          Things like pens, notepads and maps have made their way out, but we’ll have everything handy in the event you may need it.

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          We’ve always thoroughly cleaned rooms between guests, replacing linen and towels, and we’ll continue to do so.

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          We’ll be paying extra attention to all the commonly used items - wiping down remote controls, light switches and door handles 'til they're squeaky clean.

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          Craving room service? We’ll be dropping this outside your door in an effort to minimise people coming in and out of your room.

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          In need of a tidy up? Housekeeping will be available upon request, so you know who’s been in your room, and when.


            Same delicious bites, just slightly spread out.

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            We’re making some changes to the way we set and serve tables, organise seating, take orders and display menus in our restaurant and bar space.

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            We’ve moved away from shared styles of food and beverage.

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            We’ll be adhering to physical distancing recommendations, giving you ample space to enjoy your meal.


              Caring for our people, so they can care for you.

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              We’ve issued guidance and COVID_19 training to our teams on the ground. Everyone’s expected to play by the rules.

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              PPE will be required and provided to our teams for your safety and theirs.

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              Our team knows how to proceed if they or anyone they live with has any symptoms of COVID-19.

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              Social distancing will be implemented in all of our team areas including kitchens and back of house spaces.

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                We can’t wait to open our doors to you and see those smiling faces again. We’ll be monitoring things closely as the world evolves, so be sure to check back here before you check in.

                • Glenmoriston Townhouse Hotel, 20 Ness Bank, Inverness IV2 4SF
                • +44 (0)1463 223 777