Terms & Conditions

TERMS & CONDITIONS

The Glenmoriston Town House Limited ("we", "us", “the hotel”, "our") is a company registered in Scotland with company number SC146807.

Please read these terms and conditions carefully as they apply to and govern your relationship with us and your use of the hotel, of the website at www.glenmoristontownhouse.co.u... and any other websites to which access is made available to you by us (together, "the Site"). By accessing the Site, you agree to be bound in full by these terms and you agree to use our services in a manner consistent with them and with all applicable laws and regulations. If you do not agree in full with these terms, you may not use the Site (or any other sites made available by us). We reserve the right to change these terms from time to time and any changes will take effect on the date they are posted onto the Site or otherwise brought to your attention.

1. WEBSITE

COOKIE USAGE

Our website has been created to deliver the best possible user experience and some of our functionality uses Cookies. Cookies are small amounts of information that are sent and stored on your computer or device and they are used so we can identify your preferences when you visit the site and to make the experience more convenient for you.

The types of Cookies we use are session cookies and persistent cookies. Session Cookies are used for functionality to remember choices your make when visiting our website and this type of cookie is temporary so will be deleted when you leave the site. In particular, session cookies are utilised on our online booking tool to remember information such as special rate codes, reservation dates and contact details.

We also use persistent Cookies which are used to remember you when you come back to the site and allow us to collect anonymous information about your visits to our website and to tailor promotional offers to your interests. If you do not wish to have Cookies placed on your device you may set your browser to block them. This may limit some functionality on certain areas of our website.

By using our website, you agree that we can place these types of Cookies on your device and access them when you visit the site in the future.

OWNERSHIP OF CONTENT

All rights, including intellectual property rights, in the Site are owned by or licensed to us. Any use of the Site or any portion of it for any purpose of it other than for your own personal, non-commercial use is prohibited without our prior written consent.

ACCURACY OF CONTENT

We do our best to ensure that all information on the Site is accurate. However, occasionally errors can occur. Any information is provided on an "as is" basis and we do not give any warranty or make any representation of any kind, whether express or implied, in relation to it. The use of the Site is at your own risk and we shall not be liable for any loss or damage that might occur, howsoever arising, as a result of your use of the Site or your reliance upon the information contained on it.

THIRD PARTY SITES

Where we provide links on the Site, we are not responsible for the content of any such external links and following such links shall be at your own risk. Linking to a third-party site does not represent any representation, endorsement or approval of the content of that site by us including any advice, opinion or information provided on such site. You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

COMMUNICATION

Information provided to or by us through the Site, including by email, cannot be guaranteed to be secure or error-free. Such information may be subject to loss, interception, or alteration. We will not be liable for any loss or damages, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any other way.

PERSONAL INFORMATION

Various pages of the site may allow you or require you to submit personal details (including your name and contact details) and other functions may require you to do so. By submitting this information, you consent to our processing and using it as we may require to provide the service requested by you (which may include contacting you) and to offer you such information as may be related to it.

Your privacy is important to us and we promise to respect your personal information. Information is collected, stored and used lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date and that we apply adequate security measures to protect it. Please ensure that you let us know if the details you have provided us with change at any time.

So that we can provide you with a first-class service, we will use your personal information to:

• Confirm, update and improve customer records
• Identify and inform you of services that may be of interest
• Analyse and develop a relationship with you

Should you wish to opt-out of any of the above please notify us by emailing reception@glenmoristontownhouse.com or click the unsubscribe button on any of our communications.

Personal information you supply us with and the information about your use of our services will only be used by us for the purposes of your stay, to tell you by letter, telephone or email about services that may be of interest to you. In compliance with the General Data Protection Regulation 2018, your personal information is stored securely and will not be disclosed to any third party.

You have certain rights under the General Data Protection Regulation (2018), including the right to see the information we hold about you, the right to have any wrong information corrected, and the right to require us to stop processing your personal data. Please contact us if you would like to discuss any of these.

CALL MONITORING AND RECORDING

To ensure that you are provided with a first-class service, telephone calls may be monitored or recorded for quality control and training purposes.

ONLINE SECURITY

If you make a reservation online, information you transmit to us will be protected by Secure Socket Layer (SSL) technology, utilised by most popular browsers, Firefox, Chrome and Internet Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet. However please note that no method of transmission can be completely secure and you accept that online transmissions may be subject to loss, interception, or alteration.

LIABILITY

The Site and its contents are provided by us on an "as is" and "as available" basis and no representations or warranties of any kind are made (and are expressly disclaimed to the fullest extent permitted under law) with respect to the Site, its contents and the services available on it.

We make every effort to ensure that the Site is free from viruses or defects. However, we cannot guarantee that your use of the Site or any websites accessible through it will not cause damage to your computer or otherwise. Nor do we guarantee that use of the Site will be uninterrupted, timely, secure and/or error free. It is your responsibility to ensure that the right equipment is available to use the Site and to filter out anything that may damage it. To the fullest extent permitted by law, we shall not be liable to any person for any loss or damage which may arise to computer or other equipment as a result of using the Site.

2. HOTEL BOOKING AND RESERVATIONS

These Conditions apply to all accommodation reservations and bookings made, whether directly or indirectly, to the exclusion of all other terms and conditions, including any which the Client may purport to apply or which may appear in any promotional literature. Please read these Conditions carefully in order to avoid any misunderstandings regarding the terms on which reservations are accepted.

For the purposes of these terms, "the Hotel" means The Glenmoriston Town House.

CANCELLATION POLICY

Any cancellations on "best available" or "flexible" rates must be made by 12.00 noon local time on the day prior to arrival to avoid a penalty of one night's room charge. All pre-pay bookings are non-refundable. Semi-flexible rates, such as those for apartments, require a 30% non-refundable deposit at the time of booking, with the balance due 5 days before arrival. No money will be debited from your account in respect of cancellations until the last possible time you could have checked in without incurring the relevant charge described in this paragraph.

GUARANTEE POLICY

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day before scheduled arrival. If a guarantee or deposit has not been supplied by the time we specify, the relevant booking(s) may be cancelled without notice and we reserve the right to re-let the relevant room or facility without prior notice. In such circumstances we will not be obliged to refund any deposit paid by you (or by any other person in connection with the booking).

DEPOSIT POLICY

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque or a personal cheque. Cheques must clear bank at least 14 days prior to arrival.

PRE-AUTHORISATION POLICY

Upon check in we will process a Pre-Authorisation hold onto your credit or debit card to guarantee us that funds will be available to pay for any charges incurred. The amount will depend on how many nights that you stay. This is a temporary hold and not a charge, no money will leave your account. Upon check-out your accommodation charge and any extras will be charged to your card. If you have chosen to use a different card for your pre-authorisation the hold will be released. Depending on your card issuer’s policy the funds will take between 1 and 8 days to show as available in your account for a debit card, and up to 30 days for a credit card.

GROUP POLICY

For reservations requiring 10 rooms or more please contact our reservations department via sales@glenmoristontownhouse.com. Group reservations are subject to separate terms and conditions which are detailed below in section 3.

PET AND GUIDE DOG POLICY

Dogs are accepted in the hotel, Please be aware separate charges apply for this and a waiver will be required to be signed at the time of check-in

EXTRA BEDS

Extra rollaway beds are available for children up to eight years of age for an extra charge and we are delighted to provide cots for children up to two years of age with our compliments.

MEAL PLAN

All rates are on a Room Only basis unless otherwise stated.

CHECKING IN AND OUT

Rooms are available from 15:00 on the arrival date. Please let us know at least 24 hours in advance if you or any member of your group is likely to arrive after 23:00. Failure to inform us may result in your booking being cancelled and the room being re-let and, if no notice was given, no refund of any deposit shall be payable. Rooms must be vacated by 11:00am on the day of departure. Failure to leave by that time may result in additional charges being levied up to and including the cost of one additional night's accommodation in the relevant room(s).

SPECIAL REQUIREMENTS

If you have or any member of your group has any special requests, you must advise us at the time of booking. We cannot guarantee that any request will be met (and shall have no obligation to meet it, save as imposed by law) until we have confirmed that we will meet it in writing. If we are reasonably unable to accommodate any special request, we reserve the right to cancel any booking at the time the request is made or at the time we become aware of any special requirements, whichever is the latter, although in such circumstances any deposit paid in advance will be refunded unless we are permitted to withhold it by these terms.

LOSS OF OR DAMAGE TO PERSONAL BELONGINGS

We will not be responsible for the loss or damage of our clients' or guests' belongings that have not been left in the mutually agreed care of the Hotel Management. We accept no responsibility for loss or damage to cars left on the premises of the Hotel. Any items of property handed to Hotel Reception shall be marked “Lost Property” and held for a period of 28 days. As well as any postal charges, we reserve the right to charge an administration fee for the return of any lost property.

LOST KEYS

Should a guest fail to return their room key, the hotel reserves the right to make any necessary charge, to cover the cost of a new key, fob and / or locks being changed.

DAMAGE

The hotel reserves the right to charge for any damage caused to any hotel property either directly or indirectly by a guest.

FORCE MAJEURE

We cannot accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), and will not be in breach of these terms, nor liable for any failure to perform any of our obligations under them, if we are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.

LIABILITY

Our total liability to you for any loss shall not exceed the amount you have paid to us in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by our breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude our liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. [We reserve the right to cancel any event where we reasonably consider it could damage our reputation or that of the Hotel and in such instances no refund will be given.] You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Hotel policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse us in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.

GENERAL

No waiver by us of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.

3. GROUP ACCOMMODATION, CONFERENCES, FUNCTIONS & EVENTS

These Conditions apply to all Contracts for the provision of goods and services for group accommodation, conferences, functions and other events to the exclusion of all other terms and conditions, including any which the Client may purport to apply or which may appear in any promotional literature. Please read these Conditions carefully in order to avoid any misunderstandings regarding the terms on which reservations are accepted.

In these Conditions, terms used with an upper case initial letter have special defined meanings. Some of these are listed in Clause 18. Others are defined when they are first used.

CONFIRMATION AND GUEST NUMBERS

All bookings are provisional until the relevant Contract (signed by the Client) is countersigned on behalf of the Hotel and dated. The Hotel will provide to the Client a copy of the Contract once countersigned on behalf of the Hotel.

The Contract shall specify the anticipated number of guests for the Event, the agreed minimum number of guests for the Event (the “Contract Minimum”). Should numbers fall below the minimum then the hotel reserves the right to increase the room hire charge.

The Client must inform the Hotel of the number of guests it wishes to be catered for at the Event (the “Final Number”) at least 5 Working Days before the Event. This Final number will override the anticipated number specified but will not affect the Contract Minimum.

The Contract Minimum represents the minimum number of guests the Client guarantees will attend at the Event and the Company has calculated its charges on this basis. The amount payable by the Client will therefore be calculated according to the highest of (a) the Contract Minimum (b) the Final Number or (c) the number who actually attend the Event.

PAYMENT

All accounts incurred will be invoiced. Payment is due for all credit accounts on presentation of invoice. Any queries should not delay immediate payment of the outstanding balance. Queries should be referred to the Hotel within 7 days of the receipt of invoice. No allowance or refund can be made for meals and other elements not taken within the agreed package rate. Payment must be made in Pounds Sterling (UK) payable to the Glenmoriston Town House Hotel.

DEPOSITS

The Client must pay the deposit payment(s) specified in the Contract under Billing Instructions. Should the Client fail to pay any such deposit within 7 days of the due date, the Company may treat the Booking as having been cancelled by the Client and:

• the Company may set-off any cancellation fees which become payable against the deposit;
• if the deposit held by the Company is greater than the amount of any cancellation fees payable, then the balance shall be refundable to the Client.

CREDIT

Credit facilities within the Company may be obtained on application to the Hotel (subject to the agreement of the Hotel). Credit facilities must be finalised at least 2 weeks prior to the Event. All amounts incurred against an agreed credit facility will be invoiced immediately after the Event. The Client shall pay all invoices on presentation of the invoice.

INTEREST

When credit facilities are granted and when payment is not received within the stated terms, we reserve the right to charge an appropriate rate of interest (3% above base rate) or make a collection charge. All such agreed credit accounts must not exceed their credit limit at any time.

EXTRAS

The Client shall pay the Hotel for any food and beverages or other goods and/or services not provided for in the Contract or otherwise in correspondence but made available upon request of the Client on the day of the Event.

PRICE VARIATIONS

In the event of circumstances beyond the Company’s control (including, but not limited to, increases in the standard rate of VAT), the Company reserves the right to vary the prices specified in the Contract to an extent which reflects such circumstances.

CANCELLATION BY CLIENT

If the Client wishes to cancel a Booking or cancel the reservation of some or all bedrooms reserved either as a block booking or in conjunction with an Event, such cancellations must be advised to the Hotel in the first instance verbally, followed by written notice of cancellation. Cancellation shall be effective, final and binding on the Working Day on which the Hotel receives written notice of cancellation (the “Cancellation Date”). Any notice of cancellation received out of the hours of 9.00am and 5.00pm shall be deemed made on the next Working Day. Any postponement of any Event or Reservation shall be considered as a cancellation under this Clause 3.

If the Client cancels a Booking, the Company will charge a cancellation fee. This cancellation fee shall be a percentage of the charges payable in respect of the Contract Minimum (and, if any separate charge is payable in respect of room hire, of such room hire charge), according to the number of clear days (that is not counting the Cancellation Date and the day of the Event) between the Cancellation Date and the date of the Event (the “Cancellation Notice”), as set out below. If the Event is cancelled less than 3 Working Days before the Event, the Hotel is entitled to charge according to the Final Number, if higher than the Contract Minimum.

Cancellation Notice (Events) Fee

133-91 days 25%

90 days -28 days 50%

27 days- 14 days 75%

13 days – 3 days 85%

3 days or less 98%

Where any bedrooms are reserved either as a block booking or in conjunction with an Event, such bedrooms:

• are block booked and reserved exclusively to the Client and accordingly will not be released unless notice of cancellation of such reservation in respect of the relevant bedrooms is given in accordance with Clause 3.6.1. The cancellation fees set out in Clause 3.6.2 will if applicable then apply.
• will (unless cancelled as provided above) be charged at the room rate specified in the Contract (or, if no separate room rate is specified in the Contract, at the standard room rate) for all nights booked even if any guests do not stay for all nights so booked (including by reason of early departure).

For block bedroom bookings of 10 or more rooms on any one night that are not covered by a Group Reservation Contract, cancellation of some or all bedrooms reserved either as a block booking or in conjunction with an Event will incur a cancellation fee. This cancellation fee shall be a percentage of the charges payable in respect of the bedrooms cancelled (or, if no separate room rate is specified in the Contract, of the standard room rate) according to the Cancellation Notice, as set out below:

Cancellation Notice (Bedrooms) Fee

28 days - 14 days 75%

13 – 3 days 85%

2 days – night of 98%

The cancellation fees payable under this Clause 3.7 are a genuine pre-estimate of the loss the Company will incur arising out of a cancellation; the actual losses incurred by the Company may be greater or less than these cancellation fees; the cancellation fees are payable whether or not the Hotel is able to find alternative business in respect of the cancelled Event and/or bedrooms.

In addition to the cancellation fees due under Clauses 3.6.2 or 3.7, the Client must reimburse the Hotel (on an indemnity basis) for any expenditure incurred in respect of any cancelled Booking including (but not limited to) any costs, charges or penalties as a result of having to make consequential cancellation of its own arrangements with third parties in relation to the Event.

The Company may invoice the Client for any cancellation fees payable at any time after the cancellation. The Client shall pay such invoice on presentation of invoice.

The release period for any un-sold bedrooms within a block of up to 20 bedrooms (maximum) is 28 days prior to arrival, any unsold rooms from 21 and up to 40 rooms will be released 42 days prior to date of arrival. All room blocks over 40 will be reviewed 56 days prior to date of arrival.

CANCELLATION BY COMPANY

The Hotel may cancel the Booking:

• if the booking might prejudice the reputation of the Hotel;
• if the Hotel becomes aware of any deterioration in the Client’s financial situation such that the Company reasonably considers the Client may not be able to fulfil its material obligations under the Contract.

The Company may charge the cancellation fees provided in the event of any cancellation above.

CHANGES BY COMPANY

The Hotel reserves the right without prior notice to change the Client’s assigned function room for one of equal suitability if the Hotel has reasonable commercial or operational reasons for so doing (including, but not limited to, the carrying out of works on the relevant room or such room being otherwise unavailable).

OUTSIDE SERVICES

The prior consent of the Hotel must be obtained for any entertainment or services contracted for the Event by the Client, all of which must comply with any statutory codes and regulations. It shall be the responsibility of the Client to ensure that, where applicable, Performing Rights Society forms and Phonographic Performance Limited forms are completed by any band or musicians employed by the Client.

ETIQUETTE

The Hotel reserves the right to judge acceptable levels of noise or behaviour of the Client, its guests, representatives or contractors (including, but not limited to, persons engaged by the Client to provide entertainment or other services). The Client must ensure compliance with the Hotel’s direction as to noise or behaviour.

The Hotel reserves the right generally:

• to exclude or eject any person from the Event or the Hotel if it reasonably considers such person to be objectionable; and;
• to terminate the Contract and stop the Event without liability to any refund or compensation, if necessary to prevent or terminate unacceptable noise or behaviour.

The Client shall indemnify the Company against all and any losses, costs, damages, liabilities, claims, demands and expenses suffered or incurred by the Company arising out of any exclusion, ejection, termination or stopping or the circumstances giving rise thereto.

HEALTH AND SAFETY

The Client must fully comply (and ensure the full compliance of its sub-contractors, employees and guests) with the Hotel’s Health & Safety policy, a copy of which is available on request from the Hotel.

CORKAGE

No wines, spirits, food or beverage may be brought into the Hotel or grounds by or on behalf of the Client or any guests for consumption on the Hotel.

LICENSING AND STATUTRY REGULATIONS

The Client shall maintain free access to fire exits at all times and shall obtain the prior approval of the Hotel before using any special effects equipment on the Hotel premises. The Client shall submit for approval by the Hotel all table layouts for the Event. The Client shall observe the permitted hours for selling intoxicating liquors in the Hotel premises, as advised by the Hotel.

PUNCTUALITY

The Event must start and finish at the times specified in the Contract. Changes to these times may not be possible unless previously agreed with the Hotel.

GUEST’S CLOTHING AND PERSONAL PROPERTY

The Company does not accept responsibility for the property of the Client or its guests. Any goods left unattended on Hotel premises are deposited at the owner’s risk and without any liability on the part of the Company.

EQUIPMENT STORAGE

The Hotel will assist the Client, where reasonably possible, with the storage of equipment etc, however, the Company does not accept any liability for loss or damage to any item of equipment, furniture, stock or the like, left in storage.

RADIO COMMUNICATION SYSTEMS

Where usage of any radio communication system handset is provided to the Client, the Client shall comply with all licensing conditions in relation thereto.

LIABILITY OF THE COMPANY

The Company shall not be liable, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or economic losses or loss of profits however arising.

In no event will the Company’s liability for any loss or damage in contract or tort (including negligence) or howsoever otherwise arising, exceed the total amount paid by the Client for the Event.

The Company shall not be liable for any breach of the terms and conditions or delay or failure in providing services as a result of causes beyond its reasonable control including (but not limited to) fire, floods, strikes, delays in transportation, failure of services or inability to obtain any necessary information or consent from any authority.

The Company does not exclude or restrict its liability in respect of death or personal injury resulting from its negligence.

DAMAGE

The Client shall be responsible to the Company for any damage caused to the allocated rooms or the furnishings, utensils and equipment therein or to the Hotel generally by any act, default or neglect of the Client or any sub-contractor, employee or guest of the Client and shall pay to the Company on demand the amount required to make good or remedy any such damage.

LOSS OF OR DAMAGE TO PERSONAL BELONGINGS

We will not be responsible for the loss or damage of our clients' or guests' belongings that have not been left in the mutually agreed care of the Hotel Management. We accept no responsibility for loss or damage to cars left on the premises of the Hotel. Any items of property handed to Hotel Reception shall be marked “Lost Property” and held for a period of 28 days. As well as any postal charges we reserve the right to charge an administration fee for the return of any lost property.

LOST KEYS

Should a guest fail to return their room key the hotel reserves the right to make any necessary charge, to cover the cost of a new key, fob and / or locks being changed.

FORCE MAJEURE

We cannot accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), and will not be in breach of these terms, nor liable for any failure to perform any of our obligations under them, if we are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.

GENERAL

No waiver by us of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.

AGENTS

Should the Client contract with the Hotel through an agent, the agent acts in that capacity for the Client, and not the Company. The Client accepts full responsibility for the payment of the Hotel’s account.

GOVERNING LAW

The Contract shall be governed by and construed in all respects in accordance with the laws of Scotland. The Contract does not affect any rights which the Client may have under the Hotel Proprietors Act 1956 where that Act applies.

TIME IS OF THE ESSENCE

For all payment obligations under these Conditions, time shall be of the essence.

ASSIGNMENT

The Contract shall not be assignable by the Client, but may be assigned by the Company

DEFINITIONS

“Booking” means a booking under a Contract

“Client” means the person, firm or company responsible for commissioning and payment of the Event.

“Contract” means the written agreement between the Hotel and the Client for a specific booking or series of bookings

“Event” means the event or function specified in the Contract

“Hotel” means the property(ies) for which this Contract has been agreed and/or as appropriate under the Glenmoriston Town House Hotel, 20 Ness Bank, Inverness, IV2 4SU

“Working Day” means Monday to Friday excluding bank holidays and other public holidays

LIABILITY

Our total liability to you for any loss shall not exceed the amount you have paid to us in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by our breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude our liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. [We reserve the right to cancel any event where we reasonably consider it could damage our reputation or that of the Hotel and in such instances no refund will be given.] You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Hotel policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse us in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.